Shipping policy

Our priority is to provide a transparent and reliable shipping experience for every customer. Please review the details of our shipping process below.

1. Shipping Costs

  • Free Shipping: We offer free standard shipping on all eligible orders.
  • Delivery Area: We currently ship to the United States, Canada, the United Kingdom, Australia and New Zeland.

2. Order Processing Time

  • Order Cutoff Time: Orders placed before 2:00 PM EST on a business day are processed the same day. Orders placed after the cutoff, or on weekends and holidays, are processed the next business day.
  • Processing Time: Orders are typically processed within 1-2 business days after payment confirmation.
  • Non-Processing Days: Orders are not processed on weekends or U.S. federal holidays.
  • Peak Periods: During promotions, sales events, and major holidays, processing times may extend up to 3-5 business days.

3. Delivery Time

  • Estimated Delivery: Orders typically arrive within 5-8 business days after processing.
  • Delivery times are estimates and may vary due to external factors outside of our control, including carrier delays, customs processing, weather conditions, or peak shipping periods.
  • Delivery times exclude weekends.

4. Shipping Process

  • Tracking Information: Once your order has shipped, you will receive an email with your tracking number and link to monitor your shipment in real time.
  • Tracking Updates: Tracking updates may take 24-48 hours to appear after shipment.
  • Carrier Partners: We partner with trusted carriers to deliver your order safely and efficiently.

5. Subscription Orders

Subscription orders follow the same processing and shipping timelines as one-time purchases. You may manage, pause, or cancel your subscription at any time through your account portal at orevela.com/account or by emailing help@orevela.com.

For details on subscription billing and renewal, please review our Terms of Service.

6. Address Accuracy

Customers are responsible for providing accurate shipping information at checkout. Please double-check your shipping address before completing your order.

  • Orders returned due to incorrect or incomplete addresses may require additional processing time and shipping fees.
  • We are not responsible for packages lost or delayed due to incorrect shipping information provided at checkout.
  • If you need to update your shipping address, please contact help@orevela.com immediately. We cannot guarantee address changes after an order has been processed.

7. Damaged Orders

If your order arrives damaged, please contact us at help@orevela.com within forty-eight (48) hours of delivery with your order number and supporting photos. You do not need to return the damaged item. We will send a replacement at no cost or issue a full refund at our discretion.

For complete terms, see our Refund & Return Policy.

8. Lost or Undelivered Orders

If your order does not arrive within the estimated delivery timeframe (5-8 business days after shipment), please contact us at help@orevela.com to initiate a carrier investigation. We will work with the carrier to locate your package or arrange a replacement or refund as appropriate.

Lost package eligibility for refund or replacement is subject to the 30-day window from the confirmed or estimated delivery date, as outlined in our Refund & Return Policy.

9. Shipping Delays

While we aim to meet estimated delivery timelines, delays may occasionally occur. Orevela is not responsible for delays caused by carriers, customs processing, incorrect shipping information, or circumstances beyond our reasonable control. We will, however, work with you to resolve delivery issues whenever possible.

10. Contact Us

If you have questions about your shipment or this Shipping Policy, please contact our support team:

NN Business LLC dba Orevela 30 N Gould St Ste R Sheridan, WY 82801 United States Email: help@orevela.com