Privacy policy

This Privacy Policy describes how NN Business LLC dba Orevela ("Orevela," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from orevela.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using our Services, you consent to the practices described in this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last Updated" date, and take any other steps required by applicable law.

1. How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses described below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with applicable legal obligations, enforce our terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

If you have any questions about this Privacy Policy or how we handle your personal information, you can contact us at:

NN Business LLC dba Orevela 30 N Gould St Ste R Sheridan, WY 82801 United States Email: help@orevela.com

2. What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information," we are referring to information that identifies, relates to, describes, or can be associated with you.

2.1 Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

Contact details including your name, address, phone number, and email address.
Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
Account information including your username, password, security questions, and other information used for account security purposes.
Subscription information including your subscription preferences, billing cadence, pause requests, and cancellation requests.
Shopping information including the items you view, put in your cart, save into your account, or purchase.
Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.
Reviews and testimonials if you choose to submit feedback about our products.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

2.2 Information We Collect Automatically

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include:

IP address
Browser and device type
Operating system
Referring URLs
Pages visited and time spent on those pages
Order history and shopping behavior
Geolocation data (based on IP address)
Network connection information

2.3 Information We Obtain from Third Parties

We may obtain information about you from third parties, including from vendors and service providers who collect information on our behalf, such as:

Companies that support our Site and Services, such as Shopify (our e-commerce platform).
Subscription management providers such as Loop.
Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders.
Email and SMS marketing platforms.
Analytics and advertising providers (such as Google Analytics, Meta/Facebook, and similar platforms).
Review and customer feedback platforms.

When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we — or third parties we work with — may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy.

3. How We Use Your Personal Information

3.1 Providing Products and Services

We use your personal information to provide you with the Services, including to process your payments, fulfill your orders, manage your subscription, send notifications related to your account, purchases, returns, exchanges, or other transactions, create and maintain your account, arrange for shipping, facilitate any returns and exchanges, and provide customer support.

3.2 Marketing and Advertising

We may use your personal information for marketing and promotional purposes, such as to send marketing, advertising, and promotional communications by email, text message, or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.

3.3 Security and Fraud Prevention

We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe.

3.4 Communicating with You and Service Improvement

We use your personal information to provide you with customer support, respond to your inquiries, and improve our Services.

3.5 Legal Compliance

We may use your personal information to comply with applicable laws, regulations, and legal processes, and to enforce our Terms of Service and other agreements.

4. Cookies and Tracking Technologies

Like many websites, we use Cookies on our Site. We use Cookies to power and improve our Site and Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services, and to support advertising and marketing activities. We may also permit third parties and service providers to use Cookies on our Site to better tailor services, products, and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services to work incorrectly or no longer be available.

Global Privacy Control (GPC)

Our website recognizes the Global Privacy Control (GPC) signal, which enables you to opt out of certain uses or disclosures of your information. If you notify us of your preference through GPC, we will treat such signal as a valid request to opt out of sharing or targeted advertising for the associated browser or device. To learn more about Global Privacy Control, you can visit https://globalprivacycontrol.org/. Other than GPC, we do not currently respond to other "Do Not Track" signals.

5. How We Disclose Personal Information

We may disclose your personal information to third parties for contract fulfillment purposes, legitimate business purposes, and other reasons subject to this Privacy Policy. Such circumstances may include:

With vendors or service providers who perform services on our behalf (e.g., IT management, payment processing, subscription management, data analytics, customer support, cloud storage, fulfillment and shipping, email and SMS marketing).
With business and marketing partners to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
When you direct, request, or otherwise consent to our disclosure of certain information to third parties.
With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
In connection with a business transaction such as a merger, acquisition, or bankruptcy.
To comply with legal obligations (including responding to subpoenas, search warrants, and similar legal requests).
To enforce our Terms of Service and protect the Services, our rights, and the rights of our users or others.

Categories of Personal Information Disclosed (Past 12 Months)

We have disclosed the following categories of personal information for the purposes set out above in "How We Use Your Personal Information" and "How We Disclose Personal Information":

Category	Categories of Recipients
Identifiers (name, email, phone, address)	Vendors and service providers, business and marketing partners
Customer Records (order and account information)	Vendors and service providers, business and marketing partners
Commercial Information (orders, shopping behavior, customer support)	Vendors and service providers
Internet Activity (Usage Data)	Vendors and service providers, business and marketing partners
Geolocation Data (IP-based)	Vendors and service providers

We do not use or disclose sensitive personal information for purposes other than those expressly permitted under applicable law without your consent.

6. "Sale" or "Sharing" of Personal Information for Advertising

Under California and other state privacy laws, certain advertising and analytics activities may be considered a "sale" or "sharing" of personal information, even when no money changes hands. This includes the use of cookies and pixels by advertising partners (such as Meta/Facebook, Google, TikTok, and similar platforms) to deliver targeted advertising to you on other websites or apps.

We have "sold" or "shared" the following categories of personal information for advertising and marketing purposes in the past 12 months:

Category of Personal Information	Categories of Recipients
Identifiers (name, email, phone)	Business and marketing partners (advertising platforms)
Commercial Information (orders, shopping behavior)	Business and marketing partners (advertising platforms)
Internet Activity (Usage Data, browsing behavior)	Business and marketing partners (advertising platforms)

You have the right to opt out of this sharing. To opt out, you may:

Use the Global Privacy Control (GPC) signal in your browser
Email us at help@orevela.com with the subject line "Do Not Sell or Share My Information"
Adjust your cookie preferences through our cookie banner

We will not discriminate against you for exercising this right.

7. SMS Privacy Statement

If you provide your mobile phone number and opt in to receive SMS or MMS communications from Orevela, we will use your number solely to deliver transactional, informational, or promotional messages that you have explicitly agreed to receive.

Information Collected

We may collect your mobile phone number, message interaction data (such as delivery confirmations), and opt-in/opt-out status.

Use of Information

Your mobile phone number is used only for the purpose of sending SMS/MMS messages related to Orevela services, updates, or promotions, in accordance with your consent.

Opt-Out

You may opt out of SMS/MMS communications at any time by replying STOP to any message. For help, reply HELP or contact us at help@orevela.com.

No Third-Party Marketing Sharing

Mobile phone contact information will not be shared, sold, rented, or otherwise disclosed to third parties for marketing or promotional purposes. We may share mobile information with vendors and service providers who help us operate the SMS program (such as the SMS platform provider), but only for the purpose of delivering messages you have requested.

Message Frequency and Costs

Message frequency varies (typically 4-8 messages per month). Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

8. Third-Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites.

Information you provide on public or semi-public venues, including information you share on third-party social networking platforms, may also be viewable by other users of the Services or users of those third-party platforms. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms.

9. Children's Privacy

The Services are not intended for children under sixteen (16) years of age, and we do not knowingly collect personal information from children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details below to request that it be deleted.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" personal information of individuals under 16 years of age.

10. Security and Retention of Your Information

We implement industry-standard security measures to protect your personal information. However, please be aware that no security measures are perfect or impenetrable, and we cannot guarantee absolute security. Any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

11. Your Privacy Rights

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. These rights are not absolute, may apply only in certain circumstances, and in certain cases, we may decline your request as permitted by law.

Right to Access / Know: You may request access to personal information we hold about you, including details about how we use and share your information.
Right to Delete: You may request that we delete personal information we maintain about you.
Right to Correct: You may request that we correct inaccurate personal information we maintain about you.
Right of Portability: You may request a copy of the personal information we hold about you and request that we transfer it to a third party, in certain circumstances.
Right to Opt Out of Sale, Sharing, or Targeted Advertising: You may direct us not to "sell" or "share" your personal information or to opt out of the processing of your personal information for purposes considered to be "targeted advertising."
Right to Withdraw Consent: Where we rely on consent to process your personal information, you may withdraw this consent at any time.
Right to Appeal: You may appeal our decision if we decline to process your request by replying directly to our denial.
Managing Communication Preferences: We may send you promotional emails and SMS messages, and you may opt out at any time using the unsubscribe link in emails or replying STOP to SMS messages.

You may exercise any of these rights by contacting us at help@orevela.com.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity (such as your email address or order information) before providing a substantive response. You may designate an authorized agent to make requests on your behalf, and we may require proof of authorization. We will respond to your request in a timely manner as required under applicable law.

12. California-Specific Disclosures

In addition to the rights described above, California residents have the following specific rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA):

The categories of personal information we have collected, sold, or shared in the past 12 months are described in Sections 5 and 6 above.
The categories of sources from which personal information is collected are described in Section 2.
The business purposes for collecting, selling, or sharing personal information are described in Section 3.
The categories of third parties with whom personal information is shared are described in Section 5.

To submit a verifiable consumer request under the CCPA, please email help@orevela.com with "California Privacy Request" in the subject line.

13. International Users

Orevela ships exclusively within the United States. However, our Site may be accessed by visitors outside the United States. If you access our Site from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where our servers and partners are located. By using our Services, you consent to this transfer.

14. Complaints

If you have complaints about how we process your personal information, please contact us using the contact details below. If you are not satisfied with our response, depending on where you live, you may have the right to appeal our decision or lodge a complaint with your local data protection authority.

15. Contact Us

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us at: