Refund policy

1. Eligibility for Refunds

To be eligible for a refund, all of the following conditions must be met:

  • Refund requests must be submitted within thirty (30) days of the confirmed delivery date.
  • Requests made after thirty (30) days from the confirmed delivery date are not eligible.
  • Shipping and handling fees are non-refundable.
  • To request a return, contact us at help@orevela.com with your order number. Our team will provide return instructions. Do not ship any item back before receiving authorization.

Refund eligibility is strictly limited to the 30-day window following the confirmed delivery date. Carrier delivery confirmation establishes the start of the 30-day window.

2. Non-Eligible Refund Requests

The following are not eligible for refunds under any circumstances:

  • Refund requests submitted outside the 30-day guarantee period.
  • Subscription renewals or recurring charges processed after the 30-day window from original delivery.
  • Orders that have already been processed or fulfilled once the 30-day period has passed.
  • Requests made outside the stated policy terms.

No exceptions are made beyond the 30-day money-back guarantee. Carrier delivery confirmation constitutes conclusive proof of delivery, even without a signature.

3. Subscriptions & Recurring Orders

3.1 Subscription Refund Eligibility

If your order includes a subscription, the 30-day money-back guarantee applies only to your first shipment. It is the customer's sole responsibility to manage or cancel the subscription within the 30-day guarantee period. Subscription renewals that occur after this window are not eligible for refunds.

Failure to cancel prior to a renewal billing date does not constitute grounds for a refund. Customers are responsible for managing, modifying, or canceling their subscription prior to renewal.

3.2 Automatic Renewal

Your subscription will automatically renew unless cancelled. You will be charged through your payment method every 30 days. By submitting your initial subscription order you expressly agree to the terms of the auto-renewal and acknowledge our Subscription Policy.

3.3 Cancellation

You may cancel your subscription at any time. To avoid a recurring charge, you must cancel at least twenty-four (24) hours before your next scheduled billing date.

To cancel, you may:

  • Log into your account at orevela.com/account and follow the cancellation steps, or
  • Email help@orevela.com with your cancellation request.

All cancellations are effective as of the last day of the current billing period. No refunds will be issued for renewal charges already processed at the time of cancellation.

3.4 Pause Option

You may pause your subscription for up to two (2) weeks through your account portal. Pause functionality delays your next shipment without cancelling your subscription.

3.5 Billing Information

You are responsible for providing current, complete, and accurate billing information. Changes can be made through your customer portal at orevela.com/account or by emailing help@orevela.com.

4. Damaged or Defective Items

If you receive a damaged, defective, or incorrect product, please contact us at help@orevela.com within forty-eight (48) hours of delivery with your order number and supporting photos. You do not need to return the damaged item. We will send a replacement at no cost. This remedy is available in addition to, and does not affect, your 30-day money-back guarantee eligibility.

5. Order Cancellations

You may request cancellation of a one-time order within two (2) hours of purchase by contacting help@orevela.com. Once an order has been processed or shipped, it cannot be cancelled. If your order has already shipped, the standard 30-day money-back guarantee applies.

6. 30-Day Money-Back Guarantee

At Orevela, we stand behind the quality of our products. That's why we offer a 30-Day Money-Back Guarantee under the terms outlined below. By completing a purchase on our website, you acknowledge and agree to this Refund Policy in full, including all eligibility requirements and limitations.

7. How to Request a Refund

To submit a refund request within the eligible 30-day window:

  • Email help@orevela.com with your order number and the reason for your request.
  • Our team will review your request and respond within 3 business days.
  • Approved refunds will be issued to your original payment method.
  • A confirmation email will be sent once your refund is processed.

Refunds are typically processed within 5-10 business days of approval. Bank or card provider posting times may vary.

8. Lost or Undelivered Packages

If your package does not arrive within the estimated delivery timeframe (5-8 business days), please contact us at help@orevela.com to initiate a carrier investigation. Refund or replacement eligibility for lost packages is determined following completion of the carrier investigation and is subject to the 30-day window from the confirmed or estimated delivery date.

We are not responsible for packages lost due to incorrect shipping information provided by the customer. Please double-check your shipping address before completing your order.

9. Shipping Costs

Shipping and handling fees are non-refundable in all circumstances, including approved refund requests.

10. Policy Amendments

Orevela reserves the right to update or amend this policy at any time without prior notice. Changes take effect immediately upon publication on our website. Your continued use of our website or purchase of products constitutes acceptance of the then-current policy.

11. Contact Information

For all refund and return inquiries, please contact us at:

NN Business LLC 30 N Gould St Ste R Sheridan, WY 82801 United States

Email: help@orevela.com